470 Massachusetts Avenue
PO Box 882
Acton, MA 01720
Phone: 978-263-5333
Fax: 978-263-8193
Henry C. Boyle III, Director

Welcome

Thank you for visiting our website. We invite you to browse, and submit a question or comment if you wish. We are dedicated to providing information and services in a professional, caring and personalized manner, and strive to make our families and visitors feel comfortable while paying respects to their loved ones.

IMPORTANT NOTIFICATION FROM THE COMMONWEALTH OF MA OFFICE OF CONSUMER AFFAIRS and BUSINESS REGULATIONS

The following has been copied directly from the Commonwealth of MA web site:

http://www.mass.gov/ocabr/press-releases/2017/dpl-colorado-cremation-service-suspended.html

Massachusetts Complaints Trigger Shutdown of Heritage Cremation Providers

Boston, MA (June 12, 2017) – Complaints filed recently by the Massachusetts Division of Professional Licensure (DPL) with Colorado officials have resulted in the registration suspension of Heritage Cremation Providers, an online cremation resource based in Colorado Springs.

Heritage Cremation was allegedly accepting payment for cremation and transport services from Massachusetts residents and then using registered funeral directors in this state to fulfill the services. Under Massachusetts law, any funeral services provider that accepts payment for such services must be registered by the Board of Registration of Funeral Directors and Embalmers. Heritage Cremation is not registered in Massachusetts or any other state except Colorado.

In suspending Heritage Cremation’s registration, Colorado’s Office of Funeral Home and Crematory Registration found that the online company was failing to notify consumers that it was subcontracting cremations and using its website advertising to conduct unregistered cremation practice in at least 11 states, including Massachusetts. The suspension order also notes that approximately 30 complaints have been registered with the Federal Trade Commission.

In May, DPL sent a Cease and Desist letter to Heritage Cremation explaining the illegality of providing services to Massachusetts consumers without a registration. This action was quickly followed with formal complaints to Colorado officials.

“Our reach is limited in dealing with out of state, online entities, but we are using every legal tool available to stop Heritage from operating illegally in Massachusetts,” said Charles Borstel, Commissioner of the Division of Professional Licensure. “We commend Colorado state officials for acting swiftly in this matter and continuing their investigation of this during the registration suspension.”

Massachusetts consumers are advised to use the “Check a License” link on the DPL home page at Mass.Gov/dpl to ensure the funeral director they are dealing with is registered or has any complaints or enforcement actions against them. It’s important to also note that funeral directors are required to provide consumers with a list of prices for products and services either over the phone or in person before they show these items to customers. If consumers suspect that something is wrong with their contract, the transaction, the funeral director or the funeral home, they are encouraged to call DPL’s Office of Investigations at 617-727-7406.

We have had one family call after being referred to our funeral home, who then advised us they wanted us to work with Heritage.  Please know we will not provide services to other funeral homes and entities who are not governmentally licensed and vetted professionals.

Memorial Pages

Looking for a specific memorial page?  Look to the listing on the right for current services using the arrows at the bottom of the list to see additional pages.   For a past service, select the title "Past Services" for the search page. Type the name in the search bar to find the record.  All our memorial pages complete with obituaries, tributes and photos are archived at no cost to families.

Online Tributes

If you cannot visit us in person, or if you wish to post a thoughtful message for other online visitors to read, please visit the Online Condolences: in this way you can still be with the family in thought by signing the online guestbook, expressing your condolences or sharing memories about the deceased, or be reminded of the anniversary of a death.

 

A Word about Flowers

In Massachusetts, funeral homes cannot sell flowers so we do not offer that service from our web site.  To ensure quality work, prompt service and timely delivery, we encourage people to order flowers from local florists directly rather than through national company web sites.  You may call the funeral home at 978-263-5333 and we can provide the name and number of the florist that the family has chosen.  Thank you.

 

UPDATE: The Alzheimer's Association, MA & NH Chapter has moved.  The new address is as follows: The Alzhiemer's Association, MA/NH Chapter, 309 Waverley Oaks Road, Waltham, MA 02452. 

American Heart Association change of address for memorial gifts: PO Box 417005, Boston, MA 02241-7005.

Prearrangement

Prearrangement is a gift to your family, sparing them from hard decisions at an emotional time. Learn more aboue this practical & loving gesture.

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Our Location

We provide our families with an open door policy. Please feel free to contact us 24 hours a day.

Acton Funeral Home

470 Massachusetts Avenue , PO Box 882
Acton, MA 01720
Phone: 978-263-5333
Fax: 978-263-8193
Email: actonfh@verizon.net