What do I do now...

Call (not email or text) the funeral home

What should I know when I call?
  • The full legal name of the person who has died
  • The location where the person is now; at home, a hospital, hospice, long-term care or assisted living, the medical examiner's office, New England Donor Services
  • Your name, how you are related to the person who died, and the best contact number for you
  • Any information that will help us better help your family:  Is your home hard to find? Do you want us to respond immediately or shall we set a time to arrive so you have more time? Was this an expected or unexpected death? Do we need extra personnel or equipment if the person is large or located in a difficult spot.
What else would be helpful?
Many decisions must be made about the type of services you'd like the funeral home to provide.
Some can wait but there are others that will need to be made fairly quickly so the director can plan what happens after the transfer to the funeral home.
  • Would you like a casket burial or cremation
  • Are you thinking of public or private viewing 

Get Started

Contact us for immediate help:
978-263-5333


We are on call 24/7 to help.

Why not email or text?

Because although we try, due to the nature of our work we aren't able to constantly keep track of email and texts.  We are out on services, meeting with families and out on calls to homes, hospitals, hospice and long-term care facilities.


We do not want you to wait until

we check our email/texts to reply to your request for help.


When you call and we are away from the desk, the answering service will answer, take contact information and notify a director for an immediate return call.





Additional Resources for Planning

Printable Outline

Information Record
Outline of Personal Info
for Death Certificate

Social Security

Social Security Information

What to Know

Certified Copies of the Death Certificate
Notifications

How To

Obituary Guideline